STORE POLICY

Order Processing

  • All orders are processed within 1–3 business days, unless otherwise stated.
  • Processing times may be extended during new product launches, promotional events, holidays, or periods of high order volume.
  • Orders placed on weekends or federal holidays will begin processing on the next business day.
  • Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Policy

  • Celine Rose Brand currently ships within the United States only.
  • Shipping times vary depending on your location and the shipping method selected at checkout.
  • Celine Rose Brand is not responsible for shipping delays caused by carriers, weather conditions, or other circumstances beyond our control.
  • Customers are responsible for providing the correct shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Returns & Refund Policy

Due to the nature of human hair products and for hygiene and safety reasons, all sales are final.

We do not offer refunds under any circumstances. However, store credit or a replacement may be issued only if your claim is approved under the conditions below.

Eligible Cases

  • You received the wrong item.
  • Your order arrived damaged.

All claims must be reported within 48 hours of delivery and must include:

  • Your order number.
  • Clear photos of the item(s) received.

To qualify for a replacement or store credit, the hair must be:

  • Unused.
  • Unwashed.
  • Uncut.
  • In its original packaging.

Chargeback Policy

By completing a purchase, you agree that:

  • You will contact Celine Rose Brand customer support before initiating any chargeback or payment dispute.
  • Filing a chargeback without prior communication may result in order denial, account restrictions, and refusal of future service.

We are committed to resolving all customer concerns promptly, fairly, and professionally.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Celine Rose Brand is not responsible for lost or stolen packages. Customers are responsible for contacting the shipping carrier directly to file a claim.

Order Changes & Cancellations

Orders may only be modified or canceled within 12 hours of purchase. After this time, your order enters processing and can no longer be changed, canceled, or refunded.

Contact Us

If you have any questions or concerns regarding your order, our customer support team is here to help. We are committed to providing timely, professional assistance and ensuring the best possible shopping experience.

Celine Rose Brand Commitment

At Celine Rose Brand, we are dedicated to providing luxury-quality wigs that inspire confidence, beauty, and self-expression. Every order is carefully prepared with precision, quality, and attention to detail to deliver the premium experience our customers deserve.